Subject: Tech Support Candidate - kuldeep siwach
From: kuldeep siwach <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 05:04:39 -0500

| | Tech Support Test

Name | kuldeep siwach
E-mail | [email-masked]
Phone Number | (0) 9416354111
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | system administrator | 9 July 2020 | 22000
Previous Employer 1 | Vayam info solution limited | THDK | 29 0ct 2017 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connectivity.
2. Chcek the ping status for ndtv(Site is down or up)
3. Check the browser compatibility for ndtv.
4. Update the browser
5. restart the device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on both Bluetooth speaker and phone.
2.Pair the device with each other
3.Now after pairing the devices are connected

What according to you makes you a good candidate for customer service or technical support job? | According to my opinion, a good candidate must have good communication skills, ability to listen, patience, problem-solving and willingness to work for the intrinsic benefit of work and its ability to enhance character.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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