Subject: Tech Support Candidate - Akhil Sharma
From: Akhil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:59:15 -0500

| | Tech Support Test

Name | Akhil Sharma
E-mail | [email-masked]
Phone Number | (91) 8285731879
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Janakpuri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Times IT Services Pvt Ltd | Desktop Support Engineer | | 16500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | On the first go, I will try opening other websites if other websites too not working then i will check my LAN or Wi-fi drivers, then i'll ping my local network. After all of above mentioned steps i will log call with my ISP.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Press Bluetooth button on speaker so that mobile phone will be able to search speaker then open settings in mobile and search for the nearby devices. once we find the speaker, select that device. Bluetooth speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

“To me, customer service means ensuring that the client or customer has the best experience possible. I’ve learned that by listening to the customer’s desires, concerns, and perspective, I’m able to figure out the best way to solve any issues that come up. I especially enjoy when I get to help a customer find a solution they didn’t even realize was possible—one that makes them happy and keeps them as a satisfied customer.”

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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