Subject: Tech Support Candidate - Ankit Panday
From: Ankit Panday <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:56:35 -0500

| | Tech Support Test

Name | Ankit Panday
E-mail | [email-masked]
Phone Number | (+91) 9140450947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Currently in Mumbai ready to relocate immediate basis
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
AWS Support, Windows Server support, Application support both on Mac, Windows & Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | B Kandhari Properties LLP | Network Administrator | Currently Working with 7 days notice period | 27000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connection by seeing the icon on the desktop if connection showing no error will proceed to check whether I can browser other website on internet or not.
If I am not able to browse other website then it's internet issue .
To troubleshoot that I can disconnect and reconnect to internet, sometimes it also needs to disable and enable network adaptor.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Put on the Bluetooth speaker and change mode to Bluetooth mode .

Step 2: Turn on Bluetooth on Mobile phone and search for new available devices .

Step 3: Select the Bluetooth device and click pair.

Done.

What according to you makes you a good candidate for customer service or technical support job?

I love to use my technical skills to solve someone's problems .

I have a helping nature .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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