Subject: Tech Support Candidate - PRAVEEN PRASANNAN
From: PRAVEEN PRASANNAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:55:45 -0500

| | Tech Support Test

Name | PRAVEEN PRASANNAN
E-mail | [email-masked]
Phone Number | (0091) 7012638427
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Trivandrum
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ALERTCOM LABS | TEAM LEADER IN SYSTEM INTEGRATION | DEC 2019 | 25000
Previous Employer 2 | TRAIDSS TECH SOLUTION PVT .LTD | NETWORK ENGINEER | JUL 2017 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. CHECK THE SYSTEM IS CONNECTED TO INTERNET.
2.DESABLE THE FIREWALL
3.GO TO SETTING, CLICK PROXY SETTING IN THE BROWSER THEN CLICK ENABLE AUTOMATICALLY DETECT SETTINGS
4.GO TO ETHERNET SETTING AND CHANGE THE IPV4 TO DHCP OR MANUAL TO CHECK

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. ON THE BLUETOOTH SPEAKER
2. ON THE BLUETOOTH SETTINGS IN YOUR MOBILE

AUTOMATICALLY THE SPEAKER WILL BE DECTECTED IN THE MOBILE , AFTER THAT CLICK TO CONNECT THE SPEAKER , THE SPEAKER WILL BE CONNECTED TO THE MOBILE.

What according to you makes you a good candidate for customer service or technical support job?

1.EXPERIENCE IN DIRECT CLIENT INTERACTION.
2. AVAILABILTY TO CLEAR THE ISSUES

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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