Subject: Tech Support Candidate - Raj Kumar
From: Raj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:55:26 -0500

| | Tech Support Test

Name | Raj Kumar
E-mail | [email-masked]
Phone Number | (+91) 7503386634
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Comnet Innovation Pvt Ltd | Network Engineer | still working | 28,200
Previous Employer 1 | Team Computers Pvt Ltd | Customer Support | 20-Feb-2014 | 12,000
Previous Employer 2 | Hazel System Pvt Ltd | Desktop Support | 11-Nov-2012 | 9,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | if an error occur while opening any website, first I will check local network and internet connectivity, then if proxy server is there I'll check proxy address is present in browser proxy tab or not, then I'll check this particular website is allowed on my network or not, if everything is ok at my end then may be there is an issue on ndtv website. I'll also check on another internet source and device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the mobile bluetooth
Touch and hold Bluetooth .
Tap Pair new device and refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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