Subject: Tech Support Candidate - Vikash Kumar
From: Vikash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:50:37 -0500

| | Tech Support Test

Name | Vikash Kumar
E-mail | [email-masked]
Phone Number | (125001) 9813681907
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hisar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Double tree by hilton | IT executive | 5 March 2020 | 22
Previous Employer 2 | Anya hotels | IT executive | 1 September 2018 | 18

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check with lan connection,,then to check internet open new tab and check any other site if that site is also not open then check lan Connection symble  and check ip address ,,and last is still it not working then check router or Mux ,,and last after not working internet raise a ticket in service provider
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth in speaker and then open bluetooth in phone and search speaker bluetooth name and pair both
What according to you makes you a good candidate for customer service or technical support job? | Technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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