Subject: Tech Support Candidate - Anuj Kumar
From: Anuj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:48:41 -0500

| | Tech Support Test

Name | Anuj Kumar
E-mail | [email-masked]
Phone Number | (91) 9716304605
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IO Digital | IT Executive | | 27000
Previous Employer 1 | Hero Management | Helpdesk Engineer | 17 May 2017 | 18000
Previous Employer 2 | NS Infotech | Desktop Engineer | August 2015 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Make sure Internet connection is working properly.
Website is working elsewhere except my system.
we will check our browser is working or not.
Restart system and recheck again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Plug and on the speaker Bluetooth .
On phone Bluetooth.
Search device name.
Connect new pair device.

What according to you makes you a good candidate for customer service or technical support job?

According to me I can be solve the problem like windows, Linux and Applications issue.
Knowledge about the client meeting software .
During the covid has gain the experience solve the user's problem through remotely, Chat and telephone. That is the reason I think i can be make a good customer care.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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