Subject: Tech Support Candidate - Junaid Khan
From: Junaid Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:44:33 -0500

| | Tech Support Test

Name | Junaid Khan
E-mail | [email-masked]
Phone Number | (91) 9654903717
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Laxmi Nagar New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP
ITIL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland | Sr. Executive | Working | 22 K
Previous Employer 1 | Vayam Info Solutions pvt ltd | System Admin | 18 November 2018 | 15 k
Previous Employer 2 | Next Education india pvt ltd | Technical Support Engineer | November 2013 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we check our computer is connected with internet or not.
After that we check google is open or not on our computer.
After that we have check proxy server,
After that we check website is down for everybody or just me.
After all we do one more thing restart the computer and get resolved the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all we enable the bluethooth of both the devices.
After that we search speaker bluethooth with mobile and simply connect it.

What according to you makes you a good candidate for customer service or technical support job?

A good candidate usually embraces the opportunity to try new ways of doing things.
A passion for service goes for hand in hand with friendliness and a personable attitude.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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