Subject: Tech Support Candidate - Kunal Singh
From: Kunal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:23:22 -0500

| | Tech Support Test

Name | Kunal Singh
E-mail | [email-masked]
Phone Number | (+91) 9650477459
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Skorydov systems Pvt LTD | Technical support engineer | 17th January | 310000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the LAN connection whether the port is inserted properly or not. After doing this we will also check whether the IP address is compatible for that particular website or not. Doing this , we will the refresh the page.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i will switch on the Bluetooth of speaker and select will press the scan buttom for pair and the i will the Bluetooth on my phone. And after that we will select the device and click on pair.
What according to you makes you a good candidate for customer service or technical support job? | Problem solving , understanding level and coustmer satisfaction maes me good.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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