Subject: Tech Support Candidate - Prayag raj Singh
From: Prayag raj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:15:45 -0500

| | Tech Support Test

Name | Prayag raj Singh
E-mail | [email-masked]
Phone Number | (+91) 7056134363
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Janakpuri
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | P S BEDI SECURECOM PVT LTD | Application and sales engineer | Working | 24000
Previous Employer 1 | Takala trading and engineering co | Technical support engineer | 31 august 2019 | 15000
Previous Employer 2 | Janak positioning and surveying | Technical executive | 30 november 2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check my url is it correct or not,then i check my internet connection is it properly connected to working internet.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the bluetooth speaker,open bluetooth of mobile.Then search the device you want to connect.click on the device then accept the pairing request.speaker sound will confirm your connection.
What according to you makes you a good candidate for customer service or technical support job? | I have worked like 3 years in giving technical support to various costumers.I also had given training on various instruments to costumers.Troubleshooted their various problems through calls,video calls or at chat.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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