Subject: Tech Support Candidate - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:14:47 -0500

| | Tech Support Test

Name | Neeraj Kumar
E-mail | [email-masked]
Phone Number | (91) 8340660470
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Beehive systems Pvt Ltd | IT EXECUTIVE | 30 day | 12100
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Network cable connected properly  or not.
2.Check gateway assign in network adapter.
3. Check the DNS entry in network adapter
4. I will checked through ping command.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Blutooth speaker
1. I will power on blutooth speaker
Mobile
1.I will Go to setting
2. I will Tap the blutooth option
3. I will Turn on blutooth.
4. A list of available devices will appear
5. Listed speaker name paired with Mobile.

What according to you makes you a good candidate for customer service or technical support job? | Both thing depends on candidate understanding.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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