Subject: Tech Support Candidate - Rishi Kant Singh Rishi
From: Rishi Kant Singh Rishi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 04:03:55 -0500

| | Tech Support Test

Name | Rishi Kant Singh Rishi
E-mail | [email-masked]
Phone Number | (+91) 8880698430
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gajiabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Oppo mobile | Service engineer | February 2019 | 10000
Previous Employer 2 | Concentrix India Pvt ltd | Technical support engineer | March 2017 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 check for the type of error code in browser.
2check for the internet is connected in the system tray icon.
3try with different internet connection for example phone.
4check for the lan cable is connected properly or not.
5check the WiFi drivers is installed in device manager or not
6.restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 turn on the Bluetooth speaker
2turn on Bluetooth of mobile phones
3search the specified Bluetooth speaker name in mobile.
4wait for pairing of device by clicking the device name.

What according to you makes you a good candidate for customer service or technical support job? | I have experience in troubleshooting problem in computer over phone and also taking system remotely. I am tech savvy.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |