Subject: Tech Support Candidate - MAHBOOB KHAN
From: MAHBOOB KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:59:45 -0500

| | Tech Support Test

Name | MAHBOOB KHAN
E-mail | [email-masked]
Phone Number | (+91) 8871441744
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhavya bihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Aspiringminds Pvt ltd | Tech support executive | 01 SEP 2020 | 12500
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first recognise what error is coming.i will perform following steps:
1. Website name is proper or not
2. Yellow sign of network icon in taskbar if sign is yellow I will troubleshoot it.
3. Check ip address
4. Will check network devices like router switch
5. If issue is at ISP I will contact ISP provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. in mobile I will on my Bluetooth
2. I will turn on  Device Bluetooth i.e speaker
3. In mobile Bluetooth setting I will find speaker Bluetooth name and tap to connect.
4. If it fails I will do some additional setting.

What according to you makes you a good candidate for customer service or technical support job? | I have good problem solving skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |