Subject: Tech Support Candidate - Shashank Bhardwaj
From: Shashank Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:54:29 -0500

| | Tech Support Test

Name | Shashank Bhardwaj
E-mail | [email-masked]
Phone Number | (91) 9555310081
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Advanced
Patching

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland Limited | Se Administrator | Na | 31000
Previous Employer 1 | Hcl Technologies | Analyst | 10 August 2018 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

(1) will ensure Internet Connection is available
(2) will validate Proxy setting of Browser
(3) Will Validate DNS settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

(1) Switch On Speaker
(2) Search for Bluetooth connection in Phone
(3) Once you will be able to see available connection, connect with desired one.

What according to you makes you a good candidate for customer service or technical support job?

customer oriented attitude
Proactively Intractable
Sound Technology Awareness

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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