Subject: Tech Support Candidate - Kundan Kumar
From: Kundan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:51:07 -0500

| | Tech Support Test

Name | Kundan Kumar
E-mail | [email-masked]
Phone Number | (91) 8287362311
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sultanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Cce | 6th oct 2020 | 25000
Previous Employer 1 | Sopra steria | Cce | 2nd March 2018 | 17500
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will reset the browser.
We will try opening that website with different brow
ser.
May be that website is in Blocked website.
May be firewall is blocking that website.
In last step we will do off and on the wifi router.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we will on the bluetooth.
Then in setting we will find the bluetooth device.
In last we will pair the device with which we want to connect.

What according to you makes you a good candidate for customer service or technical support job?

Active listener
Apology where required
Communication skill
Problem solving
Patience

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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