Subject: Tech Support Candidate - Atul Singh
From: Atul Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:45:13 -0500

| | Tech Support Test

Name | Atul Singh
E-mail | [email-masked]
Phone Number | (91) 8576862520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EXL Service.com (I) Pvt. Ltd. | Executive | NA | 11490
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the computer.
2. If problem not getting resolved after restarting the computer then check the network connectivity issue using ping command.
3. Restart the network device then make sure that website is open or not.
4. Make sure to others website server is down or working.
That's it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the bluetooth of both mobile phone and speaker.
2. Press the bluetooth button of speaker.
3. Searching for the bluetooth speaker in mobile phone and try to connect it is getting connected.

What according to you makes you a good candidate for customer service or technical support job? | I've been worked as an IT Support for four years in IT field. I've done Diploma in Hardware and Networking as well I've done Masters in Computer Science. In my view I could be a good candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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