Subject: Tech Support Candidate - Rahul Joshi
From: Rahul Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:43:42 -0500

| | Tech Support Test

Name | Rahul Joshi
E-mail | [email-masked]
Phone Number | (91) 7009529372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nabha punjab
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sequel Solutions pvt LtD | Associate Engineere | N/A | 18500
Previous Employer 1 | Aforeserve.co.ltd | Customer Support Engineere | 21Feb 2019 | 12500
Previous Employer 2 | Itcons E solutions Pvt.ltd | It engineere | 30 Sep 2017 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First off all I check our internet connection its connected or not.

Then i check the website i want to open is correctly typed or not.

Then i check browser security settings.

In this i have to check our trusted sites settings.

Clear all cookies .

Then ok

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the speaker
2. Active our Bluetooth from our mobile.
3 Then find the bluetooth available devices.
4 Select the device which i want to connect and then pair this device

5 Device connected successfully

What according to you makes you a good candidate for customer service or technical support job? | My skills and my experience
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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