Subject: Tech Support Candidate - Avinash Pathak
From: Avinash Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:35:09 -0500

| | Tech Support Test

Name | Avinash Pathak
E-mail | [email-masked]
Phone Number | (+91) 9755534568
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Currenlty Living in Indore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team Computers Pvt Ltd | Technical Support L2 | | 24400
Previous Employer 1 | Progressive Infotech Pvt Ltd | Desktop Support Engineer | 30-04-2019 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Requesting you to please share the error snapshot to check the issue step by step.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | I try to resolve all issues in time.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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