Subject: Tech Support Candidate - NAVEEN KUMAR BABERWAL
From: NAVEEN KUMAR BABERWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:32:49 -0500

| | Tech Support Test

Name | NAVEEN KUMAR BABERWAL
E-mail | [email-masked]
Phone Number | (91) 9811188786
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globtier InfoTech Pvt Ltd | IT Helpdesk Engineer | Working | 17892
Previous Employer 1 | Future Focus InfoTech Pvt. Ltd | Help Desk Engineer | 30-Mar-2018 | 15000
Previous Employer 2 | Anupam Metals Pvt. Ltd | Office Assistant- Computers | 25-July-2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | This web site is not working propery becuse our technical team is working shortly asap.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Mobile phone menu then go to setting mode click blutooth buttone mode on then speaker bluetooth on sallect name then will connect divise.
What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction as issue customer query resolved on time not daily
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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