Subject: Tech Support Candidate - Mahesh Gupta
From: Mahesh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:26:17 -0500

| | Tech Support Test

Name | Mahesh Gupta
E-mail | [email-masked]
Phone Number | (110052) 9971447558
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Wazirpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC SOLUTIONS PVT. LTD | Project Engineer | NA | 23000
Previous Employer 1 | Bharat IT services ltd. | Customer support engineer | 26 April 2019 | 17000
Previous Employer 2 | HCL Info systems ltd. | Associate Engineer | 31 march 207 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If i face this type of issue, first of all i'll open a new tab and try to open any other site like google for check my current connection if it will working fine and able to search result then check further otherwise i'll check my connection. If i found connection is ok then i'll clear my sysytem's cookies and chache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please find below steps for the connect a Bluetooth speaker to your mobile phone:

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions like pass code or other things.

What according to you makes you a good candidate for customer service or technical support job? | Show willingness to help, show to customers that you understand their frustrations by empathized and sympathized them and give best options and recommendations to help the customer to satisfy their needs
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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