Subject: Tech Support Candidate - Sathiyanarayanan RK
From: Sathiyanarayanan RK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:18:01 -0500

| | Tech Support Test

Name | Sathiyanarayanan RK
E-mail | [email-masked]
Phone Number | (91) 9047447022
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Coimbatore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hexaware Technologies | Team Analyst | 4/12/2020 | 46000
Previous Employer 1 | Aspire systems | Analyst | 2018 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the user is getting an error in the Google chrome.
Ask the user to open a different browser and check still getting the same issue.

1. go to google chrome options at the top right corner will find the three dots.
2. next click the options.
3. delete the cookies and browsing history.
4. Reset the browser.
Second Way of Troubleshooting
1. Check whether the Internet is connected to the device.
2. please add the www.ndtv.com as trust accessibility.
Finally, restart the computer it will start working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth speaker.

1. Go to the Settings.
2. turn on the Bluetooth.
3. turn on Allow others to join.
4. check the name of the Bluetooth is visible.
5. click on the name it will get a pair and connected for voice and media.

What according to you makes you a good candidate for customer service or technical support job?

Always we will work for the brand to answer all the queries.
we will give the best to fix the technical issue which will not be repeated again.
we will answer the queries which customer will get the benefits and end of the call satisfaction would be happy service.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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