Subject: Arabic Language Test - MD HASSAN
From: MD HASSAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:15:44 -0500

| | Foreign Language Screening Test

Name | MD HASSAN    /  (011) 6395572515    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Thank you for contacting us.
We sincerely apologize for the inconvenience caused and we appreciate your understanding in the matter. We know that the issue has prevented you from fulfilling your requirement and due to which we have fallen short of your expectations.
The issue has been escalated to the concerned team and is being addressed on priority.
Kindly allow us a bit more time to deep dive into the issue and be rest assured, we will provide you with status update at the earliest.
We are really sorry for the inconvenience caused by courier associate, we have contacted our courier team and will take an action accordingly.
I hope you can forgive me and that we can continue to work together.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Thank you for contacting us.
We sincerely apologize for the inconvenience caused due to late delivery and receipt of different item.
Please be informed that we are in contact with our concerned team and can assure you that the item would be exchanged if the fault is from our end. We will try to deliver your preferred item very soon.

We are really sorry for the inconvenience caused by customer executive and will take required action against the unprofessional way of dealing with our valued customers.

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