Subject: Tech Support Candidate - Poonam Bhardwaj
From: Poonam Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:12:15 -0500

| | Tech Support Test

Name | Poonam Bhardwaj
E-mail | [email-masked]
Phone Number | (91) 7895442113
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Accenture | Technical support associate | 17-03-2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure you are connected to the internet.
2. Make sure the website URL is correct.
3. Try to open the website on another tab, browser or other device like mobile.
4. If issue still persists, clear all the cookies and cache using settings & Restart the device.
5. After rebooting, check if you are still having the same problem again.
6. If the website won't load on any device regardless of what network it is connected to, the website itself is most likely down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2. Tap the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available devices will appear. If your speaker is not listed, press the button on your speaker that makes it discoverable.
5. On your mobile select your speaker and it gets connected.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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