Subject: Tech Support Candidate - Hari Jayant
From: Hari Jayant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:11:18 -0500

| | Tech Support Test

Name | Hari Jayant
E-mail | [email-masked]
Phone Number | (+91) 8506035171
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byjus | System Engineer | 19 | 16000
Previous Employer 1 | Invogineering | Iis administrator | 18 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Ist check the network connection, then ping, then the browser, clear the history, then open. It will work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth in the phone, select the Bluetooth and connect.
What according to you makes you a good candidate for customer service or technical support job? | Good and polite response on call, whether the call 15 min.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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