Subject: Tech Support Candidate - Rajdeep Sen
From: Rajdeep Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 03:06:25 -0500

| | Tech Support Test

Name | Rajdeep Sen
E-mail | [email-masked]
Phone Number | (+91) 9836966137
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision Automation Services Pvt Ltd | Application Support Engineer | NA | 15000
Previous Employer 1 | Think Computer Pvt Ltd | Technical Suport Engineer | 11.01.2019 | 12000
Previous Employer 2 | Aegis Esser House Pvt Ltd | Operation Executive | 20.11.2015 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first I have to check the error and follow the steps:

1. If the error code is 404 "Site not Reachable" I have to check the internet connectivity.

2.If the error code is 500 "Access Denied" I have to check the site enable from my browser.

3. If those error still exist get a complaint log to service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | At first switch on both bluetooth devices, after that pair those devices and listen whatever I want.
What according to you makes you a good candidate for customer service or technical support job? | I have 5 years experience of customer handling and technical support profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |