Subject: Tech Support Candidate - Mohammad Arshad
From: Mohammad Arshad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:43:29 -0500

| | Tech Support Test

Name | Mohammad Arshad
E-mail | [email-masked]
Phone Number | (+91) 9038486446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamia
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Abstech Services P Ltd | IT Executive | NA | 22000
Previous Employer 1 | Bharti Infratel Ltd | TOC Associate | | 18500
Previous Employer 2 | Tata Motors | Service Engineer | | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Their could be various instances which may lead to an error while opening a particular website using your browser.

First and foremost will go with the basic trouble shooting that involves checking if the addres is properly typed and internet connection if its working or not.
In case of LAN connectivity you can disable and enable the ethernet adapter! Ping and check if the system is getting proper internet connection!
95 percent of the time you will find these issues only!

Next if the internet connectivity is proper and still the website is showing an error ,go ahead and check the cookies and firewall settings for blockages.
Disable the firewall and recheck.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth device(Speaker)
Switch on the bluetooth of your mobile phone
Search for new devices
Click on the searched bluetooth speaker name from the list and pair it
Now the Speaker will say connected

What according to you makes you a good candidate for customer service or technical support job? | I have been handling customers since last 4 years and I strongly believe one can handle the customer at its best only if their exist an ownership in their genes.I can easily handle customers ,understand their needs and deliver the best and incase of delay or an issue from our end can manage them with a hope buying a great satisfaction for them
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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