Subject: Tech Support Candidate - Bhairav Nath Mishra Bhairav
From: Bhairav Nath Mishra Bhairav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:36:38 -0500

| | Tech Support Test

Name | Bhairav Nath Mishra Bhairav
E-mail | [email-masked]
Phone Number | (+91) 7596802487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Representative Operations | Still working | 30000
Previous Employer 1 | Teleperformance | Senior Technical Support Representative | 26/07/2020 | 24000
Previous Employer 2 | Wipro | Senior Technical Advisor | 04/11/2018 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check my Router lights(power,wireless)
.Will do a hard reset
Will check ethernet cables if wired
Will look for available networks in network settings and try to connect
Try a different browser if the issue is browser specific
Try a different website to check if it is caused due to website
Reset Browser if required
Then comes some advanced troubleshooting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on BT speaker
Enable BT in my device
Search for Bluetooth devices in Bluetooth settings nearby and connect to my device

What according to you makes you a good candidate for customer service or technical support job? | I have learnt to handle  CX emotions and am technically pretty adaptive to the work that will be expected out of me
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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