Subject: Tech Support Candidate - Varun Kumar
From: Varun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:34:56 -0500

| | Tech Support Test

Name | Varun Kumar
E-mail | [email-masked]
Phone Number | (91) 9123181381
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Govind puri, New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
ERP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | Entab infotech Pvt. Ltd | Senior ERP consultant | 04/08/2020 | 30000
Previous Employer 2 | IOT MENTOR LLP | Erp consultant | 31/05/2019 | 22800

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.What kind of error? First check Whether network connectivity problem or not.
2.verify that the IP address is correctly entered.
3.Check if the latest antivirus is installed or not in the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings
2.In bluetooth option turn on bluetooth.
3.List of available device will appear.
4.If your device is not listed then turn on your device.

What according to you makes you a good candidate for customer service or technical support job?

1.Patience
2.Attentiveness
3.Ability to communicate clearly.
4.Knowledge of the product.
5.Time management

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |