Subject: Tech Support Candidate - Mohd Faraz
From: Mohd Faraz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:29:59 -0500

| | Tech Support Test

Name | Mohd Faraz
E-mail | [email-masked]
Phone Number | (+91) 8744891783
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dilshad garden Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Aforesrve com ltd | Desktop support engineer | 30 September 2020 | 12025 rs
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First  I will check my internet connection by visiting another site  and then clearing old cookies of site
If that doesn't work I will restart my Browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will turn on my mobile Bluetooth  and then turn on speaker and set on Bluetooth mode then start searching the name of device on my mobile then select that device and pair and then it will be connected

What according to you makes you a good candidate for customer service or technical support job?

I have worked before in technical support and I likes to work in support field and likes to resolve customer
Issue and I I will give my best to company growth.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |