Subject: Tech Support Candidate - Shavi mohan Shavi
From: Shavi mohan Shavi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:28:56 -0500

| | Tech Support Test

Name | Shavi mohan Shavi
E-mail | [email-masked]
Phone Number | (91) 7888567878
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Punjab
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vayam infosolution | Desktop support | Till | 15000
Previous Employer 1 | Hitachi systems micro clinic | Customer support engineer | 20 dec 2019 | 12000
Previous Employer 2 | Itcons e solutions | IT engineer | 30 march 2017 | 8500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check the network and check ip address and then check the lan cable all these step check one by one ..if all these step working properly then escalate a call to seniors.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step ...both the bluetooth is on speaker and your device
2nd step ...seach the device and then chek your mobile in search if shows
3rd step....then connect your mobile

What according to you makes you a good candidate for customer service or technical support job? | Beacause i have work in technical and i have capability to troubleshoot your problems.and i have to support the domestic customer via phone or chat.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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