Subject: Tech Support Candidate - Shubham Choudhury
From: Shubham Choudhury <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:27:33 -0500

| | Tech Support Test

Name | Shubham Choudhury
E-mail | [email-masked]
Phone Number | (97555) 46891
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KTEK | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check the internet connection and make sure the internet cable is properly connected or not. Incase of wifi check the router.

Step 2: Check your browser should be the latest updated one.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Power on your Bluetooth device
Step 2: In your cell-phone, drop-down notification panel, tap on the Bluetooth option in quick settings, once it is on select the appropriate device.

What according to you makes you a good candidate for customer service or technical support job? | I am using desktop/ Laptops for the last 14yrs, I have plenty of experience in different versions of Microsoft OS, along with different hardware products.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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