Subject: Tech Support Candidate - Narendra Kumar
From: Narendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:24:47 -0500

| | Tech Support Test

Name | Narendra Kumar
E-mail | [email-masked]
Phone Number | (+91) 9956693617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | bhopal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Millennium institute of technology bhopal | IT Admin | Till now | 18000K/M
Previous Employer 1 | ITSC Technology Pvt. Ltd. Bhopal | Technical Support Engineer | 27Jun. 2017. to 10Oct. 2017 | 15000K/M
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first step i will check what is error or what is error code .and then think about error message or error code. When im trying to open www.ndtv.com .i will check my internet connection and its speed and next step is check browser certificate setting
Please list the steps to connect a Bluetooth speaker to your mobile phone. | step first power on bluetooth and search by mobile and when finding by mobile your device click the model no. of bluetooth device and pair both devices and accept instablishing connections when its finish you can play songs.
What according to you makes you a good candidate for customer service or technical support job? | easy supportable nature.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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