Subject: Tech Support Candidate - Avinash Avinash
From: Avinash Avinash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:24:47 -0500

| | Tech Support Test

Name | Avinash Avinash
E-mail | [email-masked]
Phone Number | (91) 8882559530
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Barcode printer,Rf Scanner

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kanin india Pvt Ltd | IT Engineer | | 25975
Previous Employer 1 | Wipro limited | System Administrator | 12/02/20 | 18500
Previous Employer 2 | Onward services Pvt ltd | Desktop Engineer | 10/02/18 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

# please raise the ticket
#internet connectivity
#operting browser check
#Remote access

Please list the steps to connect a Bluetooth speaker to your mobile phone.

#On the Bluetooth in mobile phone
#then check searching the speaker  devices
#show the device and then pair the device to mobile phone
#now you device is connected

What according to you makes you a good candidate for customer service or technical support job?

End user
Remote calls
Phone call

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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