Subject: Tech Support Candidate - Narendra Yadav
From: Narendra Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:21:14 -0500

| | Tech Support Test

Name | Narendra Yadav
E-mail | [email-masked]
Phone Number | (91) 9205280504
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sec-71
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio
Application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Matrix Cellular (International) services Pvt. Ltd. | Operation Executive | 1 November 20 | 20K
Previous Employer 1 | Caretel Infotech | Technical Support associative | 1 July 2019 | 15K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, I will check my internet connection and make sure my Internet speed is good.
2. I will make sure that I'm using the lastest version browser.
3. I will check wether I'm using the correct URL and correct spellings.
4. If still the problem is not resolve, I will make sure my datas are saved and will reset and restore the browser and check again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.I will ON the power for both the devices.
2.Will make sure that both the devices are in between the correct range in distance.
3.And then turn ON the bluetooth in both the devices and then search for the correct device in search option and connect it.
4.Will make sure in settings my bluetooth for both devices are enabled and not hidden.

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication skill.
2. Politeness in speaking.
3. Active Listening.
4. Good knowledge about the product.
5. Good problem solving skill.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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