Subject: Tech Support Candidate - Zaheer Ahmad
From: Zaheer Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:18:04 -0500

| | Tech Support Test

Name | Zaheer Ahmad
E-mail | [email-masked]
Phone Number | (+91) 8750631382
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Velirs India Pvt Ltd | Techical Pre Sales | 25, July, 2020 | 25,000
Previous Employer 1 | Team Computers Pvt Ltd | Technical Support Engineer | 23, November, 2019 | 14,700
Previous Employer 2 | Futuresoft Solution PVT LTD | System Engineer | 14, February, 2018 | 12,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first of all i need to check what is the error browser is showing. weather its related to internet, limited access or firewall blocked.
first i'll check internet is working or not. in most cases issue should be resolved by restoring internet connectivity.
second i'll check if that particular user has access to open news sites or not.
and so on.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

on the bluetooth speaker
open bluetooth in mobile phone
search for speaker with name
connect it, it will start pairing and then connected

What according to you makes you a good candidate for customer service or technical support job?

must be able able to understand problems, and identifies technical reasons, as customer won't be able to explain in technical ways.
and must be able to resolve issue in very short period of time, or at promised time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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