Subject: Tech Support Candidate - Abhish Syngal
From: Abhish Syngal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:17:19 -0500

| | Tech Support Test

Name | Abhish Syngal
E-mail | [email-masked]
Phone Number | (91) 9041567333
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rama park
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Service now, outlook, VMware, VDI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | Linux admin | | 3lpa
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first try to open the same web page in any other browser and check the internet connectivity by opening any other websites like www.Google.com

If it opens then will trouble shoot for browser settings and proxy settings.

After doing proxy settings will add the site in trusted sites and restart the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speak

Turn on the bluetooth mode of your mobile

Open mobile settings and navigate to bluetooth and search for the bluetooth speaker name

Tap bluetooth speaker name to get connected

What according to you makes you a good candidate for customer service or technical support job?

One should be a good listener to understand the customers issue

One should prob and try to find the root cause for the issue

One should be technically sound and must have knowledge.

One should be patient and polite.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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