Subject: Tech Support Candidate - Amanjeet Kaur
From: Amanjeet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:14:46 -0500

| | Tech Support Test

Name | Amanjeet Kaur
E-mail | [email-masked]
Phone Number | (0) 8800612757
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Panipat
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dxc technology, Noida | Assistant associate professional | 24 Jan, 2020 | 19000
Previous Employer 1 | Silaris information pvt ltd | Telemarketing executive | 15 Apr , 2018 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the website address is correct and we are not able to open a website then the reason for this can be internet connection issue. Make sure your device has internet connectivity.

If this doesn't work then try using restarting the Device.
Otherwise that website might be down for all. So we should wait for some time and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
Then connect with desirable Device.

What according to you makes you a good candidate for customer service or technical support job?

Good written and spoken communication along with sound knowledge of the process for which he / she is working.
Understanding , attentive listening, acknowledgement and providing resolutions to customer's queries with patience are some of traits , a technical support person must have.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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