Subject: Tech Support Candidate - RAJESH SINGH
From: RAJESH SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:13:01 -0500

| | Tech Support Test

Name | RAJESH SINGH
E-mail | [email-masked]
Phone Number | (+91) 9875276226
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CANTIK TECHNOLOGY | EUC ADMINISTRATOR | NA | 20000
Previous Employer 1 | NOVAC TECHNOLOGY SOLUTIONS | TECHNICAL SUPPORT ENGINEER | 08-06-2018 | 16000
Previous Employer 2 | NIIT TECHNOLOGY | DESKTOP SUPPORT L2 | 12-12-2019 | 17650

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First We check that Lan Cable is coonected or not to the System.

2.If Lan Cable is connected to the System then We check system I.P address and DNS as per company network.

3.We do changes in Proxy Setting if required

4.And we also check firewall Settings.

5. We also check Internet connection Up or not

6. These are steps we follow to resolve this issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First we On Bluetooth Feature in Mobile phone from setting then we On Bluetooth Option in Speaker

2.In Mobile Bluetooth Option Show all Bluetooth devices then we select speaker Bluetooth with his name.

3. Then Click on connect and message will show that this device is connected with your mobile device successfully.

What according to you makes you a good candidate for customer service or technical support job?

1.I am good in troubleshooting related to all problems related to Basic hardware and Advance Software.

2.I have also good experience to handle Domestic and International clients  and VIP Users.

3. I have good Experience in Ticketing Tool

4. I give my 100% to resolve any issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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