Subject: Tech Support Candidate - Vikash Kumar
From: Vikash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:11:13 -0500

| | Tech Support Test

Name | Vikash Kumar
E-mail | [email-masked]
Phone Number | (+91) 7000334771
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quests corporation limited | System administrator | 21 November 2020 | 20k
Previous Employer 1 | Accelfrontline global IT services | System administrator | 31 January 2019 | 14k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Competent and committed Hardware and Software with 4 Years of experience.
2. Experience in Servicing and maintenance to overall hardware and networking devices
such as System, Server, Router, Network Switch, Printer, Scanner, assets management,
3.online support management/Remote management, data backup and more...
Worked installation and troubleshooting on Windows server and Linux on base level.
4. Responsible for accessing and managing data for performing complex queries and
analysis of customer call log details.
5.Experienced in creating call log report, call closure report and assets report of S/W and
H/W in Excel and PDF.
6. A consistent track record of successfully handled customer?s calls/problems and
resolved that within time to time.
7. Good Inter-personal & communication skills with experience in interacting with
customers, multiple user groups and managing teams. Ability to work in a fast paced
environment and under deadlines

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Yes
What according to you makes you a good candidate for customer service or technical support job? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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