Subject: Tech Support Candidate - Subhankar Bhunia
From: Subhankar Bhunia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:10:40 -0500

| | Tech Support Test

Name | Subhankar Bhunia
E-mail | [email-masked]
Phone Number | (03229) 8918987067
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Guwahati
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sify Technology Ltd | Helpdesk Support | 25/11/2020 | 21000
Previous Employer 1 | Amrit Placement Pvt Ltd | IT Junior Executive | 31/12/2019 | 16000
Previous Employer 2 | Saras Futeche Pvt Ltd | Custom support engineer | 31/06/2019 | 8500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I should be checked the browser path is right or wrong. After that I have to check the internet connection of my computer. If all these are ok I have to contact with IT support person.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable the bluetooth of the speaker, also the bluetooth my mobile. After searching the device in my mobile's bluetooth options, I've to paired with the speaker name.
What according to you makes you a good candidate for customer service or technical support job? | 24*7 availablity, good listener, supportive & responsible.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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