Subject: Tech Support Candidate - Harish Kumar
From: Harish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:10:10 -0500

| | Tech Support Test

Name | Harish Kumar
E-mail | [email-masked]
Phone Number | (91) 8059241097
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sonipat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Communications test design India Pvt ltd | IT Engineer | Na | 14859
Previous Employer 1 | Onward services ltd | IT Engineer | 31-aug-2020 | 14859
Previous Employer 2 | Velocis system Pvt LTD | Associate Engineer-IT | 31-march-2018 | 11600

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check the entered URL. If URL is ok, then check the internet connection of computer. It may be proxy issue. So also cross check the proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the speaker.
Search the speaker Bluetooth name in Mobile.
Pair the speaker with mobile.

What according to you makes you a good candidate for customer service or technical support job? | My working skills and experience make me suitable for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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