Subject: Tech Support Candidate - atul sharma
From: atul sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:08:37 -0500

| | Tech Support Test

Name | atul sharma
E-mail | [email-masked]
Phone Number | (141) 8094650111
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL infosystems ltd. | network engineer | working | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

check ip
check dns
check proxy
ping gateway
if gateway not pinging check switch

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. on bluetooth of your mobile
2. on speaker
3. connect speaker

What according to you makes you a good candidate for customer service or technical support job?

I have 5 yr experience of customer interacting.
I know very well how to handle a customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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