Subject: Tech Support Candidate - Manjeet Singh
From: Manjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:03:52 -0500

| | Tech Support Test

Name | Manjeet Singh
E-mail | [email-masked]
Phone Number | (+91) 9582524943
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East of Kailash
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES PVT LTD | Server Administrator | still working | 29000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps how to troubleshoot:-
Step 1, i will first check the internet connectivity is my other sites working properly.

Step 2, i will check the browser settings,like update my browser,clear cookie and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i will turn on my bluetooth ,then scan for available devices,select the speaker and connect.
i will get message device connected.

What according to you makes you a good candidate for customer service or technical support job? | i am good in technical support,and i can understand the customer problem properly and will give the proper and appropriate solution to the customer and make customer satisfy.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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