Subject: Tech Support Candidate - Nareshkumar N
From: Nareshkumar N <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:02:43 -0500

| | Tech Support Test

Name | Nareshkumar N
E-mail | [email-masked]
Phone Number | (+91) 8015921982
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Electronic city
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Active directory and group policy

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Desktop support Engineer | 17/12/2020 | 13000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check first mentioned url is correct or not. If, it is correct, then URL have the right to access the user end. If, they have access I am going to check proxy or host entries. Else, I will forward to internet or respective team to get it him for the access

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the both sender and receiver devices
2. Enable the Bluetooth share on both device
3. I will be pair the device which is sending the request to join.

What according to you makes you a good candidate for customer service or technical support job? | Performance
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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