Subject: Tech Support Candidate - Rahul Ray
From: Rahul Ray <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:01:47 -0500

| | Tech Support Test

Name | Rahul Ray
E-mail | [email-masked]
Phone Number | (+91) 9871857600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur vihar phase 1
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Customer support associate | 5th Oct 2020 | 39000
Previous Employer 1 | Conneqt business solutions | Social media executive | 30 aug 2019 | 29000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I would check if the computer has the internet access and other websites and webpages are working. Once I have established that the internet connection is secure the next thing is to make sure all the basic requirements are met. After that I would move towards the error specific troubleshooting approach.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Make sure that the speakers are turned on and are in pairing mode. Open the device settings and connect to a new bluetooth device. Pair the device and check the connectivity.
What according to you makes you a good candidate for customer service or technical support job? | I have Excellent probing skills and deductive reasoning capability which makes me a suitable candidate for this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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