Subject: Tech Support Candidate - Ankit Dubey Ankit Dubey
From: Ankit Dubey Ankit Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:01:34 -0500

| | Tech Support Test

Name | Ankit Dubey Ankit Dubey
E-mail | [email-masked]
Phone Number | (+91) 7007220581
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kannauj (U.P)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ICA EDU. PVT. LTD. | IT Head | 30 nov 202 | 27000
Previous Employer 1 | Jetking Infotrain Pvt. LTD. | Technical Faculty | 30 sep 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all check your computer network connection.
If network is connected, check your browser settings, like proxy and firewall etc.
If all settings are correct, update your browser.
If error is still showing then try another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all switch on Bluetooth speaker, and set mode on Bluetooth.
Go to your mobile phone and open Bluetooth.
Here you find the name of your Bluetooth speaker's name, click on the name and paired with that and you will connect with your Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have all the skills and capabilities that a technical support executive needed.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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