Subject: Tech Support Candidate - Nitish Lodhi
From: Nitish Lodhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 02:00:18 -0500

| | Tech Support Test

Name | Nitish Lodhi
E-mail | [email-masked]
Phone Number | (996) 8064589
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pitampura
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Publicis Sapient | IT Associate | NA | 31,000
Previous Employer 1 | HCL Technologies | Technical Support | 19-MaY-2018 | 20,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check if i'm entering the correct url of website. Second, i will open the website in other browser as well to confirm maybe there is some issue with website like server error. If it gives a same error then it could be the issue with website. Third, i will check my internet connection also if it's working fine or not. It can be issue of internet connectivity issue as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power ON the speaker, make sure Bluetooth can be connected easily.

2. Power ON the phone Bluetooth and then go to pair new device in phone Bluetooth setting.

3. In pair new device you will get the speaker name and click on it to pair and connect.

4. finally it will connect with phone.

What according to you makes you a good candidate for customer service or technical support job? | I can easily interact with customer and understand their requirement. i have experience in this profile so it makes suitable for me a good candidate. i have technical knowledge also so i can easily find out the exact issue and help customer to resolve their query asap.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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