Subject: Tech Support Candidate - Vaibhav Srivastava
From: Vaibhav Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:58:44 -0500

| | Tech Support Test

Name | Vaibhav Srivastava
E-mail | [email-masked]
Phone Number | (+91) 8707714432
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka sector 18
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT | Customer support engineer | | 23 thousands
Previous Employer 1 | Future focus infotech | Desktop support Engineer | 31 May 2019 | 20 thousand
Previous Employer 2 | Net connect Pvt ltd | Desktop engineer | 2 Feb 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: read error carefully.
Proxy error, webpage error or certificate error etc.
Step2: remove proxy or add exception in proxy.
Step 3: allow required pop up.
Step 4: clear browsers history and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step: open mobile bluetooth and search speaker device.
Step: allow pairing.

What according to you makes you a good candidate for customer service or technical support job?

1. Listen user carefully and understanding user problem
2.technical knowledge.
3.comunicate with team members.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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