Subject: Tech Support Candidate - Chanchal Gulati
From: Chanchal Gulati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:57:57 -0500

| | Tech Support Test

Name | Chanchal Gulati
E-mail | [email-masked]
Phone Number | (+91) 9873255400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rohini Sector-11
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Echosof Infocomm Pvt. ltd. | Destop Support Engineer | | 39900
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the error what is that error why it appears and then i'll check my internet connection whether my internet is working or not, if my internet is working than the next step would be checking the proxy settings and later we if that would not the problem i will be reseting my browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step would be turning on the bluetooth of both devices ( speaker as well as mobile phone)

After that in the mobile phone we have to go in setting and in the bluetooth section we need to make sure that our bluetooth is discoverable and lastly we have to find the bluetooth speaker in the list and connect it.

What according to you makes you a good candidate for customer service or technical support job? | A candidate should be a good listener and problem solving skills. Apart from it he/she would have ample of patience level, call etiquettes, a good confidence level, knowledge of the product and service and last but not the least communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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