Subject: Tech Support Candidate - Marut Mishra
From: Marut Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Nov 2020 01:54:17 -0500

| | Tech Support Test

Name | Marut Mishra
E-mail | [email-masked]
Phone Number | (110044) 7503384988
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sarita Vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Knowledge of Gsuite,skype for business

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Locuz Enterprises solution Pvt.Ltd | System engineer | Till working | 20500
Previous Employer 1 | Renovation Pvt.Ltd | Desktop support engineer | 1 jan 2019 | 13500
Previous Employer 2 | Aforeserv.com | Customer support engineer | 7 june 2018 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- open a new tab and check to see if you can load another website like Google.com or Mozilla.org
2- launch another browser like internet explorer and try to open the site you were having problems with
3- try to cleaning browser cookies and cache and reset history.
4- try to check Lan connectivity and click the lock 🔐 icon in the bar to see if website has blocked

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on bluetooth
A list of available devises will appear
If the speaker is not listed press the button on your speaker that makes it discoverable - it often a button with a Bluetooth symbol on it

What according to you makes you a good candidate for customer service or technical support job? | Honesty ,problem solving skill,confidence
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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